The subscription can be cancelled by going to the Connected Service Centre on the MyToyota app and selecting the service they wish to cancel. In case of any issue with the app, the customer can contact us directly for additional support at any time.
Subscription Plans
FAQS
- Subscriptions plans
When you add a new payment method to the MyToyota app, the information is transmitted directly to our partner who is compliant with the Payment Card Industry Data Security Standard (PCI DSS). They will be responsible for securely storing your data. After being stored, you will only be able to view certain details of your payment method, such as the last four digits. Toyota's systems and its employees/agents do not have access to the complete payment method information and cannot read it.
If your Connected Services trials are coming to an end, you can keep enjoying them with one of our subscription plans. With monthly, yearly, or every 4-year billing options, you can choose the subscription plan that works best for you!
The subscription fee covers such as the cost of mobile data, licenses, cloud services, and software maintenance. The subscription ensures to keep your vehicle's conected features running securely and reliably.
Please note the following regarding our enrolment and refund policies:
- For monthly enrolment, there are no refunds in case of cancellation. However, your subscription will not be automatically renewed at the end of the term.
- For yearly or 4-year enrolment, you are eligible for a pro-rata refund calculated in months.
- Regardless of enrolment type, you will receive a full refund if you cancel within 14 days of signing up (and you do not have a trial).
- You are only eligible for a 14-day refund once. For further details, please refer to our Terms of Use.
Selecting your dealer allows us to recognise the dealer who supported your purchase, while ensuring accurate records and better service coordination. This step is optional. You can still complete your purchase without selecting a dealer.
You may subscribe to continue using the features once your trial period expires. Currently, it is not possible to purchase a subscription before the trial end date.