I want to...

The MyToyota
app

Download the MyToyota app Download the MyToyota app (Opens in new window)
Watch the full video See Full video (Opens in new window)

FAQS

  1. All

The MyToyota app and the Customer Portal (Personal Site) both connect you to your vehicle, but they serve slightly different purposes:
 

  •  MyToyota app: Designed for on-the-go access, it lets you control and monitor your car remotely—start the engine, lock doors, check vehicle status, plan journeys, manage charging, and receive notifications—all from your smartphone.
  • Customer Portal / Personal Site: Accessible via a web browser, focuses on the overall brand experience and provides more in-depth tools such as downloading owner manuals, viewing detailed service history, enabling multimedia features (e.g., map updates, Wi-Fi packs), and generating reports. It also provides an overview of possible subscriptions, including the status and availability for eligible users. Some features—like online service booking and maintenance tracking—are available on both platforms and use the same login credentials for a seamless experience.

With the MyToyota app, you can remotely control your vehicle, monitor its health, plan journeys, manage charging, and stay connected to key updates—all from your smartphone.

Here’s a detailed breakdown of what you can do with the MyToyota app:

Remote Vehicle Control

  • Start/Stop Engine: Power your car on or off remotely.
  • Lock/Unlock Doors: Secure or access your vehicle from anywhere.
  • Climate Control: Precondition your cabin temperature before you enter.
  • Hazard Lights Activation: Flash your hazard lights to help locate your car in crowded areas.

Location & Navigation

  • Find My Car: Locate your parked vehicle easily.
  • Journey Planning: Plan routes and send them directly to your car’s navigation system.
  • Points of Interest: Search and save destinations for future trips.

 Vehicle Health & Maintenance

  • Service Reminders: Get alerts when your car is due for maintenance.
  • Vehicle Status: Check fuel level, mileage, battery charge, and tire pressure.
  • Driving Analytics: Review trip history and driving style insights.

EV & Charging Features (for electrified models)

  • Home Charging Management: Monitor and schedule charging sessions at home.
  • Smart Charging: Optimize charging times based on energy tariffs or driving needs.
  • Public Charging Access: Locate nearby charging stations and check availability.
  • Battery Monitoring: View current charge level and estimated range.

Digital Key (on select models)

  • Use your smartphone to unlock, start, and drive your vehicle—no physical key required.

 

Notifications & Personalization

  • Real-Time Alerts: Receive updates on vehicle status, service needs, and charging progress.
  • Custom Dashboard: Personalize your home screen with the info you care about most.

 

The MyToyota app is designed to make ownership easier, smarter, and more connected—whether you're driving a hybrid, plug-in hybrid, or fully electric Toyota. You can explore more on our official website.

A trip may be missing from Driving Analytics, Hybrid or EV Coaching for several reasons:

 

  • Connected Services not activated: Make sure the Standard Services are activated in the Connected Services Centre - My Garage in the App.
  • Profile not linked: Link your profile to the Multimedia system ( the head unit) in your vehicle so trip data is recorded in your App.
  • Privacy Mode enabled: At the end of the trip, if your vehicle location sharing is disabled, then your trip data will not be saved. If you want to see trip data, please ensure that the location sharing is enabled. You can refer to Privacy Mode section (MyGarage) in the app to check the status of location data sharing. To find out more, refer to questions about Privacy mode under category "Account".
  • No Trips Yet: Driving Analytics becomes available after your first recorded trip.
  • Short Trips: Very short journeys   (approximately less than 50 meters and 10 seconds) may not be saved to avoid clutter in the App.
  • GPS signal  Issues: Trips may not record correctly if you park in areas with limited or absence of coverage of GPS signals (for example, underground parking). They may appear later once the signal improves.
  • Data Sync Delay: Trip data may take a few hours to appear.
  • System Maintenance: Temporary outages or updates may affect trip recording.

 

If trips are still missing, please go to the Contact Us or App Support sections of the app.

Your Performance Score shows how efficiently and smoothly you drive, based on data collected from your vehicle during each trip.

It’s calculated as a weighted average of your trip scores, considering the total distance driven per trip. The overall score focuses on two main aspects: acceleration and braking.

  • Gentle acceleration helps reduce consumption and vehicle wear
  • Gentle braking helps you stay safe by keeping distance and anticipating obstacles

 

The service also provides a detailed score breakdown of your driving behaviour for each trip and monthly period. This includes metrics like acceleration, braking, and constant speed, when available, showing you how consistently you maintained your speed. If most of your driving happens in city conditions, your average speed may be too low for a constant speed score to appear.

 

The Performance Score and its details aim to help you understand your driving habits and suggest small changes that could improve efficiency and boost your vehicle's overall performance over time

Different scenario may cause your Remote services not to work. Let's try to list the most frequent ones:

  • Your vehicle may not support some or all the remote services. Please contact your retailer to find out.
  • You may not have subscribed to the remote services.
  • If you have not used your car for more than 9 days then your car might have gone into sleep mode to protect its battery life.

Please go to your car and start the engine.

  • Please verify that all preconditions are met: all doors closed, hood closed, smart key not inside the vehicle
  • You have a Plugin hybrid vehicle or Battery Electric Vehicle and Remote Climate won't start? Your EV battery might be below 30% or 20% (depending on the model) in that case please charge your battery.
  • You have a plugin hybrid vehicle and remote climate won't start? If the outside temperature is below -10°C remote climate won’t operate.

I want to

Explore Paid Subscriptions (Opens in new window) Explore Multimedia (Opens in new window) Get in touch (Opens in new window) Read more features info (Opens in new window)

DISCLAIMERS:

1. Please note that remote control features are shown here for illustration purpose only. Please consult your Toyota retailer for information on which features are available in your country.

2. Some features are model-dependant, please consult your Toyota retailer for information on which features are available on your model.

3. Please note that remote climate control features may not be available in your area based on local legislation. Please consult your Toyota retailer for information on which features are available in your country.

4. When using the [Remote control services], please ensure that:

The vehicle is fully immobilised, and you check the safety of the vehicle’s surroundings. Make sure that there are no people or animals inside the vehicle.
Do not operate the system if the hood is open or when the vehicle is parked indoors without ventilation.
Use this service only when necessary. Please be respectful of the environment and minimise any excessive noise or air pollution.
Please always respect the local and national laws which could restrict the use of these services in your area (for example: in some regions this service may be reserved to electric vehicles or to private roads).

5. When using the [Smart Digital Key services], please take into consideration the following limitation:

- Due to possible limits with the car’s antenna and signal strength (especially if obstacles block the way) some functionalities might not always work as expected. These can include unlocking, locking, and starting the car. We always recommend to carry the phone in your hand for unlocking and locking you vehicle and to place your smartphone on the centre console or wireless charger in order to start the vehicle.

- We recommend to have your physical key available as a backup where possible”.

6. Smart Stop and Offers Feature

- Smart Stop and Offers functionality is only available for the following models fitted with TAS600 multimedia systems and manufactured between these dates: Aygo X: March 2022 to November 2023; Yaris: April 2022 to December 2023; Yaris Cross: July 2021 to March 2024. Multimedia screen shown for illustration purposes only, this may not be representative of the final display design.