How to videos

As this is a paid service, you must have a valid subscription to ensure that tracking is not interrupted.  

If the subscription expires or is cancelled, the tracking of the vehicle will stop, and the case will be closed. Rest assured, we will notify you to renew your subscription in advance. 

If your car is stolen in a country different from where it is registered, please consult the list of countries where this service is available. You can find this list in the Terms of Use within your MyToyota app.

If the country from which your vehicle was stolen is not on that list, we regret to inform you that we are unable to assist in tracking the stolen vehicle. 

To download a video clip, plug a USB into the vehicle’s USB port and choose from the following options:

All in one: 

Select the video clip from your library and choose export. The thumbnail shows which view will be exported. Go to the Continuous Recording Library if you want to export both the front and rear cameras for the same recording.

One by one: 

Export the video clip using the three dots on the replay screen.

Automatic: With a USB is always plugged in. Go to Settings and enable automatic export so that it is always exported to your external storage.

Once exported on your USB, a folder named " DRIVE_REC_MANUAL " will be created. In the folder, each video clip will be named as following: 

Year+Month+Day+Hours+Minutes+Secondes_OOO_NumberOfFiles

The first two symbols of [OOO] describe the type of recording: DC stands for Continuous Recording, DU stands for User trigger, and DG stands for Incident trigger. The latest one is the kind of camera: F stands for Front, B stands for Back, and S stands for Peripheral View Monitor. 

For example: 250822142226_DGF_1

This file has been recorded on the 22nd of August 2025, at 14:22:26. It is an incident recorded from the front camera of the vehicle, and is the first video exported.

A trip may be missing from Driving Analytics, Hybrid or EV Coaching for several reasons:

• Connected Services not activated: Make sure the Standard Services are activated in the Connected Services Centre - My Garage in the App.
• Profile not linked: Link your profile to the Multimedia system ( the head unit) in your vehicle so trip data is recorded in your App.
• Privacy Mode enabled: At the end of the trip, if your vehicle location sharing is disabled, then your trip data will not be saved. If you want to see trip data, please ensure that the location sharing is enabled. You can refer to Privacy Mode section (MyGarage) in the app to check the status of location data sharing. To find out more, refer to questions about Privacy mode under category "Account".
• No Trips Yet: Driving Analytics becomes available after your first recorded trip.
• Short Trips: Very short journeys   (approximately less than 50 meters and 10 seconds) may not be saved to avoid clutter in the App.
• GPS signal  Issues: Trips may not record correctly if you park in areas with limited or absence of coverage of GPS signals (for example, underground parking). They may appear later once the signal improves.
• Data Sync Delay: Trip data may take a few hours to appear.
• System Maintenance: Temporary outages or updates may affect trip recording.

If trips are still missing, please go to the Contact Us or App Support sections of the app.

Your Performance Score shows how efficiently and smoothly you drive, based on data collected from your vehicle during each trip.

It’s calculated as a weighted average of your trip scores, considering the total distance driven per trip. The overall score focuses on two main aspects: acceleration and braking.

- Gentle acceleration helps reduce consumption and vehicle wear

- Gentle braking helps you stay safe by keeping distance and anticipating obstacles

The service also provides a detailed score breakdown of your driving behaviour for each trip and monthly period. This includes metrics like acceleration, braking, and constant speed, when available, showing you how consistently you maintained your speed. If most of your driving happens in city conditions, your average speed may be too low for a constant speed score to appear.

The Performance Score and its details aim to help you understand your driving habits and suggest small changes that could improve efficiency and boost your vehicle's overall performance over time

Trip data may appear inaccurate for a few reasons:

• Privacy Mode partially enabled: During a trip, if your vehicle location sharing is disabled for certain parts of the trip, then your trip data and route details may get skewed, resulting in inaccurate trip data visible in the app. When the vehicle location is unavailable during a trip, our systems create route data based on available maps and optimized routes for selected destinations, which may not be the actual route travelled. To find out more, refer to questions about Privacy mode under category "Account".
• Poor GPS signal: Driving through tunnels, underground parking, or areas with poor GPS coverage can interrupt trip logging
• Missing constant speed data: If most of your driving is in the city, your average speed may be too low, which may prevent constant speed score to be displayed.

If the issue persists, please go to the Contact Us or App Support sections of the app.

Driving Analytics, Hybrid or EV Coaching is a service designed to help you understand and refine your driving style. Using sensor data from your connected vehicle, including acceleration, braking, and constant speed, it generates a trip score ranging from 0 to 100, reflecting how smoothly and efficiently you drive.

Please note that the accuracy of the data used in these services should be read as indicative of magnitude rather than exact figures.

In addition to scoring your trips, the service provides you with trip summary data to give you a comprehensive view of your driving habits.

Driving Analytics, Hybrid or EV Coaching is available for individual trips as well as in a cumulative monthly overview. In the monthly overview, you can also access a graph displaying your daily driving analytics throughout the month.

Please note that the accuracy of the data used in this service should be read as indicative of magnitude rather than exact figures.

What’s the difference between the 3 services?

Each of these features provides personalised insights to help you make the most of your vehicle's performance and driving experience:

• Driving Analytics is available for all connected vehicles
• Hybrid Coaching is designed for hybrid vehicles
• EV Coaching is tailored for fully electric vehicles

In personal vehicles, the Primary profile has full control, including factory reset, profile deletion rights and Drive Recorder settings (refer to Drive Recorder subscription based feature FAQ). 

Secondary profiles have limited control and cannot delete Primary profiles or perform factory resets.

The Offers feature is available for Toyota vehicles with Toyota Smart Connect multimedia produced after 2021 with Cloud Navigation.

The Smart Stops feature is available for Aygo X, Yaris, Yaris Cross with a Toyota Smart Connect multimedia with 3 physical buttons on the side of the screen.

In the settings menu of the navigation system under ‘Services’, you will find an option to toggle Offers and Smart Stops On or Off. 

You can choose to turn off only Smart Stops, in which case they will no longer appear. Alternatively, toggling off Offers will hide Branded Pin, Search, and Recommendations entirely. This gives you control over the content you see, allowing you to customise your navigation experience based on your preferences. You can change the settings at any time.

Branded pins are brand logos* displayed directly on the map, indicating the locations of POIs, making it easier for you to find and navigate to your favourite locations. Once your vehicle is parked in a safe place, click on the logo on the screen and you'll go to the Details Screen - Here you can discover special offers available at the POI. In the Details  section you can learn how to benefit from the offer depending on the POI (a QR or discount code that can optionally appear on the image or in the text).

* in recent models, you can see a gift icon for POI with an offer.

You can postpone the Over-The-Air (OTA) update, and you will receive a reminder 7 days later. You can also install the OTA update at any time by accessing the multimedia settings in your vehicle and triggering the installation manually. 

NOTE: It is recommended to install the OTA update as soon as it becomes available, as it may include new features and improvements for existing ones.

Once the OTA becomes available you'll receive a notification via your MyToyota App as well as on your in-car Multimedia screen. 

NOTE: Once requested, the actual update can only be done from the vehicle. To receive the notification in the app, you must subscribe to Standard Services. 

To protect your privacy an initial consent is required in your MyToyota App or in-car multimedia system's settings to receive OTA notifications.

When the vehicle is plugged in and waiting to charge according to the set charging time, and the charging time is updated, then the vehicle starts charging immediately instead of waiting for the updated charging time. 

You can press the button next to the charging port to stop the charging and apply the new charging time.

To activate services, please ensure: 

1) you drive your car for a few trips, each lasting 20 minutes

2) you have turned off privacy mode on the in-vehicle multimedia screen

3) your car is in an area with good mobile coverage. 

Please note that activation can sometimes take up to 24 hours.

To find your vehicle’s battery capacity, visit the Owner’s Manual section on the Toyota website, enter your VIN, and check the vehicle details section: https://www.toyota-europe.com/customer/manuals.

If you need further assistance, please contact your local dealer.

To estimate your charging cost:
 

1. Search for a charging station on the map
2. Choose your preferred station to view all the location details. 
3. Tap “Cost Estimation”
4. Input the starting and target battery levels, then tap Calculate to view the estimated cost.

No, this is an estimate. Actual costs might vary slightly due to real-time station pricing, charging speed, session duration, and other factors such as battery age and temperature. 

The estimated cost is based on the latest pricing data provided by each charging point operator. While this information is generally up to date, the final cost could vary slightly because of real-time variations or additional charges that may not be immediately reflected.

Here is an itemised list of what may be included:
 

• Starting Fee – a fixed amount billed per charging session
• Time-based Fee – billed according to the charging duration (per unit of time)
• Energy-based Fee – billed by the amount of energy used (kWh), which may vary by time of day
• Blocking Fee – billed if you exceed the maximum allowed charging time at that location
   

Note: Not all charging points apply a starting or blocking fee - these fees will only appear in the breakdown if the operator charges them.

1. Subscribe to Connect & Secure bundle in the MyToyota app
2. Create a 6-digit code on MyToyota app
3. Activate Remote Immobiliser manually in the MyToyota app or set it to auto mode to engage it automatically
4. Deactivate Remote Immobiliser manually in the MyToyota or via the multimedia screen with your 6-digit code

1. Manually from the app:

Once the status has loaded on the Remote Immobiliser page, the engine will appear as locked. Biometric authentication will then be required to unlock the engine via the app. Ensure the vehicle has network coverage. If the command is successfully received, the engine will be unlocked. If the code is forgotten, the engine can still be unlocked remotely.

2. From the in-car multimedia system:

Press the brake pedal and push the start button of your car. Enter the 6-digit code created in the mobile app on the multimedia screen. You have up to 10 attempts to enter the correct code before the screen is locked. The code is stored locally in the vehicle, so no network connection is required.

To lock the engine, please ensure the following conditions are met:

• You have an active subscription to Connect & Secure bundle
• The onboarding process is complete
• Biometric authentication is enabled
• All vehicle doors are locked
• The vehicle has network coverage 

There are three ways to recover a forgotten code:
 

1. Unlock the engine manually from the app using biometric authentification (vehicle network required)​. 
2. Create a new code from the 'Change code' section of the app (vehicle network required)​
3. Retrieve the 6-digit code from the app's 'View code' section and add it on the in-car multimedia screen when asked for (vehicle can be offline).

Some Toyotas come with a navigation system embedded in the multimedia. This means that a map is available without an internet connection. Some vehicles do not have an embedded navigation. In both cases, there is a possibility to get Cloud Navigation via a subscription in the MyToyota. With Cloud Navigation you can benefit from real-time traffic information like roadworks, accident, fuel/charging station information, parking prices.

Please note that not all vehicles are eligible to Cloud Navigation.

Go to the menu of your in-vehicle multimedia system and go to the "e-Store’s In Car" section (you need an online connection and have to be logged in). Select the Coyote app and choose install. A pop-up will appear when Coyote is installed. When you open it, select OK to start it automatically. Coyote will then always show under Apps.

For more information please see our How-to-guide. 

Please note that:

•  Coyote is not available for vehicles equipped Toyota with Smart Connect
• Coyote can only be used after you’ve driven 200km in your car
•  Users in France, Belgium & Luxembourg get Coyote for free within their Map Care period (first 3 years after driving 200km) 
• In all other countries, customers can purchase a Coyote subscription through the E-Store via the Customer Portal

In the MyToyota app, select your car from My Garage, then click on Connected Services Centre. Follow the instructions to activate the Smart Services that are available for your vehicle. Once connected, your 4-year trial for navigation online services will begin.

After the trial period ended, you can still benefit from online (cloud) navigation by subscribing to the smart car bundle.

For more information please see our How-to-guide. 

Most Toyota models currently on sale include online navigation services, such as:
 

• Real-Time Traffic
• Speed camera alert
• Google Street View (where available)
• Points of Interest
• Fuel prices 
• Parking
• Weather

(Availability of these services depends on model & grade. Please check with your retailer/Connectivity Match to confirm which ones are available for your vehicle.)

It might be that your Smart Digital Key is not in range, signal strength is not strong enough to allow remote unlock/lock or that the Bluetooth of your smartphone is switched off. 

To check it's working:
 

1. Go to your smartphone settings and verify that your Bluetooth is ON.
2. Take your smartphone out of your pocket or bag, and touch the door handle with it and see if it unlocks or locks your vehicle.

*For Toyota Aygo X, the passive lock/unlock feature is not available. You can still lock and unlock your car using the app with the Remote-Control functionality.

i) Remove invited driver* access by Smart Digital Key Owner:

   1)  Press ‘Digital Key Settings’ on the MyToyota app home screen

   2)  Get close to your vehicle

   3)  Swipe left over the name of the invited driver you would like to remove, and press the bin icon

   4)  Confirm 'Remove'

   You and the invited driver will then receive a notification regarding the Digital Key removal.

*NOTE: If the Invited Driver is driving while their access is removed, the vehicle will not stop. Invited driver access removal becames effective once the vehicle is switched off.

ii) Remove invited driver access by Smart Digital Key invited driver:

   1)  Press ‘Digital Key Settings’ on the MyToyota app home screen. 

   2)  Press ‘Remove Digital Key’ and confirm 'Remove'

   You and the Owner will receive a notification regarding the Digital Key removal.

Please consult the 'How to' material for more detailed information.

You may use your smartphone as a key to access and drive the vehicle. Certain vehicle models are equipped with the Smart Digital Key feature, (please Consult your Local authorized retailer for more information) which allows you to register the feature through the smartphone’s Bluetooth using the MyToyota app.

A smartphone set up for Smart Digital Key, with Bluetooth enabled and the MyToyota app open or running in the background, is recognized and connected to the vehicle within close distance. This allows for unlocking, starting, and locking the vehicle remotely with your smartphone or by just touching the door handle.

Note: Please have the Smart Key/Physical Key or Key Card as a backup for vehicle access.

Smart Digital Key requires an active trial/subscription to Toyota Smart Digital Key.

Register an account via the MyToyota app to begin your Digital Key setup*. Ensure you have active Standard Connectivity with Smart Digital Key Trial/subscription. 

Follow the steps in the MyToyota app to set up the Smart Digital Key to your smartphone and your vehicle. Test the unlock, start, and lock functions to confirm the setup process was successful.

You can review your vehicle’s features and capabilities from within the MyToyota app or consult your Local authorized retailer for more information.

To get started with the Digital Key setup, please have the physical key and access to the vehicle.

1)   In the MyToyota app, ensure a trial or paid subscription to Smart Digital Key is active and Standard connectivity is operative.

2)   Press ‘Set Up My Digital Key’ on the MyToyota app home screen.

3)   Enable Bluetooth and Biometrics verification in your smartphone. This step will be skipped if Bluetooth and Biometrics verification were enabled in the past.

4)   Verify your smartphone number by entering the 6 digit code received via SMS. This step will be skipped if the smartphone number was verified in the past.

5)   Please enable only one data connection, WIFI or Mobile, prior to the next step

6)   Allow your smartphone to download the Digital Key 

7)   Review the information provided in the MyToyota app on the pairing process

8)   With vehicle on, place physical key over the ‘Start’ button for two beeps

9)   Allow the Toyota app to access your Bluetooth, press ‘Pair’

10) Allow the connection to complete

11) A successful setup will display a ‘Digital Key setup complete’ message

Please consult the 'How to' material for more detailed information.

Ensure a trial or paid subscription to Smart Digital Key is active.

1)  Press ‘Digital Key Settings’ on the MyToyota app home screen. You can share up to 4 Digital Keys using the Toyota app.

2)  Press ‘Share Digital Key’

3)  Input the new user’s first name, last name, and phone number or add from the smartphone contacts

4)  Press ‘Share’ and confirm ‘Share Key’

You will receive a notification regarding the response to the Digital Key invitation. At any time, you may remove the shared Digital Key access.

Please consult the 'How to' material for more detailed information.

An invitation for a shared Digital Key will be received in the form of an SMS, with link to the MyToyota app. 

1)  Press the link within in the SMS 

2)  The MyToyota app will open and prompt to ‘Accept’ or ‘Decline’ the Digital Key invitation*

3)  Press ‘Accept’ to receive the shared Digital Key

4)  Enable Bluetooth and Biometrics verification in your smartphone. This step will be skipped if Bluetooth and Biometrics verification were enabled in the past.

5)  Verify your smartphone number by entering the 6 digit code received via SMS. This step will be skipped if the smartphone number was verified in the past.

6)  Please enable only one data connection, WIFI or Mobile, prior to the next step

7)  Allow your smartphone to download the Digital Key 

8)  A successful setup will display ‘Digital Key setup is complete’

*NOTE: New MyToyota app users must complete the registration process to create an account prior to accepting a Digital Key invitation.

Smart Digital Key provides two unlock/lock methods:

i)  Remote unlock/lock --> Available when the Smartphone is within 10m range

Press on the 'unlock' or 'lock' icons on the MyToyota app home page

ii)  Passive unlock/lock* --> Available when the Smartphone is within 3m range

Touch the door handler to unlock and lock your vehicle

*NOTE: Locking your vehicle is not possible if the phone is left inside, an acoustic signal is notifies you about it.

In case you want to intentionally leave your phone inside your car and the Smart Digital key is active, please make sure you carry your physical Key and you disconnect your smartphone's Bluetooth before locking your vehicle.

Once the digital key is connected to your smartphone, it can't be used by anyone else or tampered with. The car's system makes sure that the key is strongly tied to your phone and can't be stolen or intercepted.

BLE communication technology used for Smart Digital Key is more modern and therefore more robust against Thief attacks than the classic physical Keys:

 -  Encrypted communication for a secure connection.

 -  One-time Keys used to protect each communication exchange.

If your vehicle is equipped with Smart Digital Key, the feature will be available as a service in your MyToyota/Lexus Link+ app. 

Please note that feature availability may vary among vehicle models, grades and according to market availability. Please consult with your local Toyota/Lexus dealer for additional information.

Smart Digital Key has 3 range of proximity detection:

1)  Remote unlock/lock is available when the Smart Digital key is detected within 10m range

2)  Passive unlock/lock* is available when the Smart Digital Key is detected within 3m range  

3)  Engine start is available when the Smart Digital Key is detected within the vehicle

*NOTE: Touch the door handler is required to unlock and lock your vehicle.

The Smart Digital Key is supported on: 

1) iOS devices with version 15.0 or higher.

2) Android devices with version 12 or higher 

The Smart Digital Key is NOT supported on:

1) Devices from the brand Huawei (Huawei launched their ownHarmonyOS operating system in June 2021).

2) Devices without biometric strong authentication : 

   - Samsung Galaxy (A.10, 20 and 30)

   - LG K. (20, 30 and 40)

   - Moto E. (6 and 7)

   - Nokia (1.3 and 2.3)

No*, a smartphone set up for Smart Digital Key, with Bluetooth enabled and the MyToyota app open or running in the background, is recognized and connected to the vehicle within close distance. This allows for unlocking, starting, and locking the vehicle while your smartphone remains in your pocket or purse.

*NOTE: Due to security reasons 48h biometrics verification is required.

You can perform the biometrics verification by signing in to the MyToyota App.

If biometrics verification is not done after 48h Smart Digital Key functions will be locked, to unlock them you only need to perform the biometrics verification.

Install MyToyota app on your new smartphone and sign in with your existing account. 

You will see that on the MyToyota app home page the ‘Digital Key Settings’ button is now replaced by ‘Set Up My Digital Key’.

Press ‘Set Up My Digital Key’ and follow the same steps as you followed to setup your Smart Digital Key for first time.

NOTE: In order to transfer your Smart Digital Key to a new smartphone you cannot disable Smart Digital Key from your previous smartphone and your Smart Digital Key Trial or subscription must be active.

To get started with the Digital Key deactivation, please have the Physical key and access to the vehicle.

1)  Press ‘Digital Key Settings’ on the MyToyota app home screen. 

2)  Press ‘Deactivate Digital Key’ and confirm 'Deactivate'

3)  Review the information provided in the MyToyota app on the deactivation process

4)  A successful deactivation will display a ‘Digital Key Deactivated’ message

Please consult the 'How to' material for more detailed information.

Claiming vehicle entitelment, as Smart Digital Key invited driver, will deactivate Smart Digital Key and remove all Digital Keys (Owner and Shared) !!

In case you do it by mistake or intentionally, you have to follow the setup process to re-activate your Smart Digital Key.

Unlock and Lock functions of Smart Digital Key work when your car is equipped with an after market immobilizer.

Engine Start function of Smart Digital Key doesn't work when your car is equipped with an after market immobilizer.

In case you want to use Smart Digital Key in combination with your after market immobilizer, please make sure to carry your immobilizer transponder.

Once the Smart Digital Key is setup, you can delete it from the vehicle's multimedia system

1) On the Multimedia main dashboard, go to the setting icon, then scroll down and tap on “Info & security”.​

From here, you will be able to see in the Digital Key settings, if Digital Key is active.

2) Tap on “Remove digital Keys”, this will initiate the removal process.

3) You must confirm your intention to remove your Digital Key and place your key fob on the Start button.

4) A successful deactivation will display a ‘Digital Key Deactivated’ message.

Please consult the 'How to' material for more detailed information.

If you feel that the Digital Key is not detected well enough while outside or inside the vehicle, it is possible to customize the range of detection of the key. ​

1) Press ‘Digital Key Settings’ on the MyToyota app home screen.

2) Press on "Customise Range"

The Digital Key already has settings from the factory that should suit most drivers. What could impact the detection is how you carry your smartphone - Is it in a back pocket? In a purse? Or just carried in your hand?​

3) Choose between three different sensitivity levels depending on your personal preferences and press on "Save".​

4) A successful sensitivity update message will be displayed.

Please consult the 'How to' material for more detailed information.

Smart Digital Key is not in range or signal strength is not enough to allow remote unlock/lock. Position your smartphone on the centre console box or wireless charger.

Yes, the owner can delete a shared key via the wallet. 
 

1. Open your wallet (Google or Apple). 
2. Select the friend or family member you wish to remove and tap the trash can icon.  
3. You will need to authenticate the request to remove Digital Key access.

You can use the Toyota/Lexus Smart Digital Key+ on your Apple Watch and Pixel Watch 3. 

The Digital Key+ is compatible with Apple Watch Series 5 or later, Apple Watch SE, provided it has the latest version of WatchOS, and with Pixel Watch 3.

To start using Smart Digital Key+, you’ll need to:

1. Download the MyToyota/Lexus link+ app and create an account
2. Add your vehicle to your account
3. Activate Connected Services and enrol in Smart Digital Key+

(You’ll receive your Digital Key passcode and setup link by email and SMS.)

1. Open your Wallet (Google or Apple) 
2. Select your Digital Key
3. Tap on Details
4.  Select Disable Passive entry

Via your digital wallet: 

Select your Digital Key from the wallet and tap the More button. Tap on delete/remove key and then confirm. 

Via the app:

Go to Digital Key section and delete key

Via the vehicle:

Go through the settings on the in-car multimedia system to remove all keys.

Via subscription:

Cancelling Smart Digital Key+ subscription or removing your car from your profile will also remove it.

You can share a Digital Key between iPhone and Android devices, allowing access to your car through a digital wallet (Apple Wallet, Google Wallet, and Samsung Wallet). To share your car key, select it, tap "Invite," and follow the instructions. If you don't see the invite option, tap the 'More' You can share a Digital Key between iPhone and Android devices, allowing access to your car through a digital wallet (Apple Wallet, Google Wallet, and Samsung Wallet). To share Digital Key, select it, tap "Invite," and follow the instructions. If you don't see the invite option, tap the 'More' button and proceed with the previous steps.

You can use any messaging app to share your Digital Key, ensuring a smooth user experience regardless of your preferred app or phone operating system.button and proceed with the previous steps.

You can use any messaging app to share your Digital Key, ensuring a smooth user experience regardless of your preferred app or phone operating system.

Using NFC (Near Field Communication):

Add a Smart Digital Key+ to your Wallet, then hold your phone or smartwatch near the door handle to unlock it. It's straightforward, convenient, and maintains your privacy.

Usage UWB (Ultra Wide Band):

Add a Smart Digital Key+ to your Wallet. Then, without removing your iPhone from your bag or pocket, simply approach your vehicle or grasp the door handle to unlock it. It's quick, convenient, and private.

1. Quicker access; no physical key or app required
2. Easily share and remove access remotely - with up to 6 family members and friends
3. Unlock, drive, and lock your vehicle without taking your phone out of your pocket
4. Lost your phone? Retrieve your Digital Key by logging into your account

1. Your vehicle must support Smart Digital Key+
2. Connected Services must be active, with an active Digital Key subscription (free trial or renewed)
3. Your smartphone must be compatible and support both NFC and UWB technologies

You can deactivate the owner Digital Key using the in-car multimedia system of your vehicle. To do this, you will need to enter the vehicle with the actual key fob or NFC card.

Alternatively, your car key in Wallet can be suspended/removed remotely in the Apple Find My app or Google Find My Device app.

Just remove your Digital Key by:
 

1. Using your wallet to delete all keys
2. Using your app to delete all keys
3. Going to your car and removing all keys via the multimedia system
4. Cancelling your Smart Digital key + subscription or removing the vehicle from your profile

To complete the process, you will need to access your vehicle. 

Then, using your MyToyota/Lexus Link+ app, go to Owner key transfer. 

The Owner key will then be erased from the previous phone and you will then be prompted to follow the setup steps on the new phone to create a new Owner key.

As an owner, you can decide the type of control you want to provide to your guests (shared key). 

1. Unlock & drive : Allows the guest user to unlock, lock, and drive the car.
2. Allows the user to unlock, lock, start and drive the car with restrictions. See owner's manual for details

The Smart Digital Key+ is supported on: 
 

1) iOS devices with version 15.0 or higher:

iPhone XS or later, or iPhone  SE (2nd generation), with the latest version of iOS, or Apple Watch Series 5 or later, or Apple Watch SE, with the latest version of WatchOS.
 

2) Android devices with version 12 or higher*: 

Google Pixel

• Pixel 6 and later, including Pixel Fold, Pixel 8 Pro, and Pixel Watch 3.

Samsung

• Galaxy S21 and later.

*The Smart Digital Key is NOT supported on devices from the brand Huawei (Huawei launched their own HarmonyOS operating system in June 2021).

• Check that you're able to use the Wallet.
• Update to the latest version of Operating System
• Confirm that you have biometric authentication, or a passcode set on your device.
• Make sure that you are in a supported country or region.
• Check that your device is compatible with the Smart Digital Key+. Please refer to the compatibility list.
• Verify that your account is signed in.
• Check for service outages or connection issues.
• Confirm whether T&C's were accepted when logging into your account.
• Ensure that your device’s NFC, Bluetooth, and/or Ultra Wide Band (UWB) are enabled.

If the above steps are completed, make sure you follow the correct setup process via the app or in-car multimedia system.

You can charge your car all over Europe. The charging network counts over 950 000 charging stations, and is expanding daily.

In the MyToyota application you can easily find a list of charging stations around you. You can see the availability of the chargers, filter on the needed socket and get directions to the charging stations.

If you are unable to start a charging session, please consider the following recommendations:

Check through the app whether the charge point is available or out of order

For app authentication, please first verify whether the charging station supports authentication through the app or QR code. You can find this by clicking on the charging station in your app. If it does, use the "Start" button in the app instead of scanning the QR code on the charging station.

In case of technical or physical problems, contact the charge point operator first. You can find the operator's service hotline on the charging station.

If the issue persists, reach out to the customer service hotline for the Toyota Charging Network, located under the "Contact Support" section on the Toyota Charging Network portal https://www.toyota-charging-network.eu/.

Your charging costs depend on the provider of the charging station where you are charging. Additionally, based on the chosen tariff, your price per charging session will be different because you can benefit a certain reduction apart from the chosen tariff.

For more information, please consult the tariff information (Opens in new window). Please also consult the charging stations for additional costs ( e.g. parking fee).

It is currently not possible to reserve a charger at a charging station.

You can check availability of chargers in the desired charging station directly in the MyToyota app.

You can use your Toyota Charging Network RFID card to unlock the charging station. 

Make sure to check in advance if the charging point accepts RFID cards for authentication. Detailed information for each charging station can be found in the map section at https://www.toyota-charging-network.eu/ .

The app allows you to select from three different tariff options:

• Dynamic: An hourly rate for your energy consumption.
• Off-Peak: Two rates for your energy consumption depending on the time of day.
• Flat: A single rate for your energy consumption.

Our Smart Charging solution optimises charging schedules for Dynamic and Off-peak tariffs. However, a fixed flat energy tariff offers no advantages for shifting your charging times.

Therefore, an Off-Peak or even Dynamic energy contract is advisable for EV drivers charging at home. These contracts could significantly reduce charging costs when paired with our Smart Charging solution.

Yes. RFID cards are linked to the charger, not the individual account.

If you both use the same charger, you only need to add the RFID card once.

Yes you can. You can perform a charging session for your cars. However, if you wish to schedule a smart charging session, this is only possible via the MyToyota app. If your cars are added to your MyToyota app, you can select the car you wish to charge. Next you can follow the steps in your MyToyota app to perform a smart charging session.

Please open your MyToyota app, and select the car you want to charge.

Then choose the way you want to charge and follow the steps in your MyToyota app.

Connect & Drive is a bundle of connected services enhancing convenience by keeping aware of fixed and mobile speed-cameras, accessing embedded Spotify, interacting with the Intelligent Agent for a wide range of prompts from flight status to stocks price. 

Connect & Drive includes : Music streaming (Spotify) service, Intelligent Agent, Remote controls, smart navigation (speedcameras). Learn more and subscribe via the MyToyota app. Vehicles with ToyotaConnect Multimedia are eligible to Connect & Drive

The Voice Assistant supports 21 languages including English. These are: German, EU French, Spanish, Italian, Russian, Dutch, EU Portuguese, Polish, Flemish, Swedish, Turkish, Czech, Norwegian, Danish, Finnish, Greek, Slovak, Hungarian, Arabic, and Hebrew. 

There are five unsupported languages for this feature: Slovenian, Croatian, Ukrainian, Romanian, and Bulgarian. 

Only Navi turn-by-Turn instructions are available in the following languages when chosen as the system/multi-media language during the initial onboarding: Croatian, Ukrainian, Romanian, Bulgarian, and Slovenian.

Voice Assistant is compatible with the following in-vehicle features:

• Vehicle controls: HVAC controls (temperature, fan speed)
• Audio/ Media:  Media Source selection, Volume control (On/Off), Media control (by track, genre, artist), Radio control (by frequency, station name, preset)
• Navigation: POI Search, Address entry, Traffic updates, Cross-border navigation
• Phone: Calling, Messaging 

To subscribe to a Connected Service in the MyToyota app, follow the steps below:
 

1.      Go to the Connected Services Centre and select the service you are interested in

2.      Choose your subscription plan - monthly, yearly or every 4 years

3.      Proceed to the checkout and enter your billing address and payment information. You will need a billing address and a valid payment method in your wallet

4.      Review your purchase in the Summary and activate the service if you're ready

5.      If you're eligible for a trial, you won't be charged yet, but you'll be able to see the due date of your first payment. If you've already used a trial, you'll be charged at this point and an invoice will be sent to your email.

You’ll get a pro-rata refund.
 

• Yearly case example: The trial activation began on January the 10th, the first payment is due on February 10th, and cancellation occurred by May 30th. Therefore, you used the service for more than 3 months, so we will consider it as 4 months. As a result, you will be refunded for the remaining 8 months.
• 4-year case example: The trial activation began on 10/Jan/24, the first payment is due on 10/Feb/24, and cancellation occurred by 30/May/25.  Therefore, you used the service for more than 15 months, so we will consider it as 16 months. As a result, you will be refunded for the remaining 32 months. 

Your payment will depend on the service or feature you want and whether you select a monthly, yearly or every 4 years tariff. Please check all the options when examining each subscription individually.

Price may also vary by country.

The payment information is securely stored by our PCI Compliant partner, Pay-D GmbH.

JP Morgan is the PCI compliant Payment Gateway and also receives payment information to process transactions. JP Morgan is a regulated financial institution.

The 14-day withdrawal right applies and counts from the day you activate your subscription. If you are eligible for a trial, there is nothing to worry about since you have one month to cancel without any costs.

After the trial period ends and the first payment is processed, the 14-day right of withdrawal is no longer applicable, and no refund is possible.

If you are not eligible for the trial and make the first payment, you have 14 days to cancel to receive a full refund. Your 14-day withdrawal right is only applicable once.