Workshop Manager | Nicosia

Dickran Ouzounian & Co. Ltd., is the home of Toyota and Lexus in Cyprus, with full functions of sales, after-sales and genuine parts business across Cyprus. With over 80,000 new vehicles delivered to customers to date, the company is undoubtedly the local leader in the market.

We are dedicated to providing excellent customer service and strive to hire the very best talent. In return we offer dynamic and nurturing environments to work in, competitive salaries, and the chance to be part of one of the world's most recognised and innovative global manufacturing companies.

With a focus on doing business the way that customers love, we are looking for a highly organized and meticulous Workshop Manager for our New Toyota & Lexus Workshop in Nicosia.

Scope of the role:

The Workshop Manager will be responsible for ensuring the efficient management of workshop activities, maximizing productivity, maintaining high-quality standards, and delivering exceptional customer service.

Reporting directly to the Service Manager, the Workshop Manager will lead and develop a team of Team Leaders, Technicians and Service Advisors to ensure compliance with Toyota and Lexus standards and safety requirements and contribute to the overall profitability and performance of the service department. The successful candidate will be managing workshop personnel to achieve productivity and efficiency standards, ensure customer satisfaction and drive continuous improvement in workshop performance, personnel development and operational processes. 

Duties & Responsibilities:

Workshop Operations:

• Manage the day-to-day running of the workshop to ensure smooth and efficient operations.
• Plan, prioritize, and allocate work to technicians based on skill level, workload, and customer commitments.
• Monitor work-in-progress to ensure jobs are completed within agreed timelines and quality standards.
• Ensure optimal utilization of workshop capacity, labour resources, tools, and equipment.
• Maintain effective workshop scheduling to maximize productivity and minimize vehicle downtime.
• Ensure workshop facilities, equipment, and tools are properly maintained and available for use.
• Drive continuous improvement initiatives to enhance workshop efficiency and operational performance.

Team Leadership & Development:

• Lead, motivate, and supervise workshop technicians, team leaders, apprentices, and support staff.
• Foster a positive, high-performance culture focused on teamwork, accountability, quality, and customer satisfaction.
• Provide technical guidance and support for complex diagnostics and repair activities.
• Conduct performance reviews and provide regular coaching and feedback.
• Identify training and development needs and support the continuous growth of the workshop team.
• Ensure workforce planning and resource allocation align with operational requirements.

Customer Service & Technical Excellence

• Ensure all repairs, servicing, diagnostics, and maintenance work are completed in accordance with manufacturer specifications and company procedures.
• Maintain high levels of technical accuracy throughout the workshop.
• Ensure warranty repairs and documentation are completed accurately and in accordance with manufacturer requirements.
• Stay informed of technical updates, service bulletins, and new technologies affecting workshop operations
• Work closely with Service Advisors and the Service Manager to ensure excellent customer service is delivered at all times.
• Support the resolution of technical issues, customer complaints, and escalated service concerns.
• Ensure timely communication regarding repair progress, technical findings, and vehicle completion.
• Contribute to achieving customer satisfaction and retention objectives through quality work and efficient service delivery.

Performance & Cost Control:

• Monitor and manage workshop KPIs, including productivity, efficiency, labour utilization, quality performance, and turnaround times.
• Assist in controlling workshop operating costs while maintaining service quality standards.
• Prepare operational reports and provide performance updates to the Service Manager.
• Support the achievement of departmental profitability and business objectives.
• Identify opportunities for operational improvements and increased efficiency.

Skills, Qualifications and competencies:

• Diploma or Degree in Automotive Engineering, Mechanical Engineering, Automotive Technology or a related discipline.
• Minimum of 5 years of experience in an automotive workshop environment,
• Minimum of 2 – 3 years of experience in a supervisory position such as Workshop Supervisor, Workshop Controller, Team Leader or Workshop Manager.
• Strong technical knowledge of vehicle diagnostics, maintenance and repair procedures.
• Strong leadership, communication and people management skills.
• Proven record of quality focus and attention to detail.
• Experience in managing productivity, efficiency and quality –related KPIs.
• Health and safety certification or relevant training. 
• Proven experience in managing workshop operations and technical teams.
• Proficiency in Workshop Management Systems and Microsoft applications.
• Valid driving licence.   
    

What we offer:

• Competitive remuneration package according to experience.   
• Performance based incentives.
• 13th salary and part of 14th salary.  
• 21 days of paid holiday. 
• Provident fund. 
• Company car. 
• Continuous training and development with a structured career path. 
• Company related benefits and discounts. 

We are committed to providing equal employment opportunities to all and our decisions are based on character, qualifications and experience. Due to the high volume of CVs only successful applicants will be contacted. Your personal data and any information shared will be used for recruitment purposes only.