Workshop Controller | Toyota Larnaca

Dickran Ouzounian & Co. Ltd. is one of Cyprus’s leading automotive companies, with a strong market presence and a long-standing history of success.

Driven by a customer-centric philosophy and a continuous commitment to excellence, we invest in our people and create growth opportunities for individuals who demonstrate talent, passion, and professionalism. We offer a dynamic and supportive working environment, a competitive remuneration package, and the opportunity to build your career with one of the most respected and recognized companies in the industry.

With a focus on doing business the way that customers love, we are looking for a highly organized and meticulous Workshop Controller for our Larnaca workshop.

Scope of the role:

The Workshop Controller is responsible for the effective planning, coordination, and control of all workshop activities to ensure maximum productivity, efficiency, quality, and customer satisfaction. The role acts as the operational link between Service Advisors, Technicians, Parts Department, and Workshop Management, ensuring that repair and maintenance work is completed safely, efficiently, and to manufacturer standards.

Duties & Responsibilities:

• Plan and allocate workshop jobs to technicians according to skill level, certification, capacity, and workload.
• Monitor workshop productivity, efficiency, and labor utilization throughout the day.
• Ensure all repairs, maintenance, warranty, and diagnostic work are completed within agreed timelines.
• Track job progress and proactively address delays, technical issues, or resource constraints.
• Liaise with Service Advisors to provide accurate repair status updates and completion times.
• Coordinate with the Parts Department to ensure timely availability of parts required for scheduled work.
• Monitor workshop loading and optimize technician scheduling to maximize sold hours and workshop capacity.
• Conduct quality control checks before vehicle release to ensure work meets manufacturer and company standards.
• Support technicians with repair prioritization and escalation of complex technical issues.
• Ensure compliance with manufacturer processes, health and safety requirements, and company procedures.
• Monitor and report key workshop performance indicators (KPIs) such as productivity, efficiency, utilization, comeback rates, and workshop throughput.
• Assist in managing workshop housekeeping, tools, equipment, and operational standards.
• Support the Workshop Manager in achieving departmental objectives, revenue targets, and customer satisfaction goals.
• Ensure warranty repairs are correctly processed in accordance with manufacturer requirements.
• Promote a culture of teamwork, continuous improvement, and operational excellence within the workshop.

Skills, Qualifications and competencies:

• Diploma or Degree in Automotive Engineering, Mechanical Engineering, Automotive Technology or a related discipline.
• Minimum of 2 – 3 years of experience in a supervisory position such as Senior Technician, Team Leader, Workshop Supervisor or Workshop Controller or a similar supervisory role.
• Sound leadership, communication and people management skills.
• Proven record of quality focus and attention to detail.
• Valid driving licence.   
   

What we offer:

• Competitive remuneration package according to experience.   
• Performance based incentives.
• 13th salary and part of 14th salary.  
• 21 days of paid holiday. 
• Provident fund. 
• Company car. 
• Continuous training and development with a structured career path. 
• Company related benefits and discounts.