IT Support Technician | Nicosia | Toyota Cyprus

Dickran Ouzounian & Co. Ltd., is the home of Toyota and Lexus in Cyprus, with full functions of sales, after-sales, and genuine parts business across Cyprus. With over 80,000 new vehicles delivered to customers to date, the company is undoubtedly the local leader in the market.

We are dedicated to providing excellent customer service and strive to hire the very best talent. In return we offer dynamic and nurturing environments to work in, competitive salaries, and the chance to be part of one of the world's most recognised and innovative global manufacturing companies.

With a focus on doing business the way that customers love, we have an exciting new role dedicated to driving our customer experience and ensuring a positive impact on our operation. We are looking for an IT Systems Engineer to join our IT Department in our Head Offices in Nicosia.

Job Summary

The IT Support Technician will provide first – line support to employees, maintain IT systems and ensure smooth day – to – day operations across the company. The IT Support Technician will provide hands on assistance to end users, follow IT policies and contribute to the overall efficiency and security of the company’s IT environment. The IT Support Technician will need to take ownership of the ticketing system, resolve, report and perform relevant trainings to users based on common findings. He/she will be trained on the ERP system and will be able to provide first – line support.  

The successful candidate will be agile, have an eye for detail, enjoy interacting with colleagues and is able to adapt an advisory role to efficiently and effectively resolve any issues that may arise. The IT Support Technician will report directly to the IT Manager.

This role is a fantastic opportunity for anyone who is looking to develop their career within the Automotive industry, wants to work in a reputable organization and loves working with customers. 

Job Responsibilities

The IT Support Technician will be reporting to the IT Manager and will be expected to:

• Provide user support and resolve any day – to – day incidents raised by colleagues.
• Troubleshoot hardware, software and basic network issues.
• Maintain and monitor the company’s ticketing system by logging, categorizing and updating tikets along with accurate documentation and timely response.
• Install, configure and maintain company assets.
• Set up accounts system access and applications for new colleagues.
• Follow company policies and protocols to ensure security and compliance standards.
• Perform regular IT equipment audits and identify missing or noncompliant equipment.
• Assist the IT Manager to ensure that the company ERP is implemented, maintained, and modified to improve the operations of the company.

Desired Qualifications:

• University Degree in Computer Science or Computer Engineering.
• At least 1 year of related work experience.
• Experience in Microsoft products.
• Basic understanding of networking and operating systems.
• Good command of Greek and English languages, both verbal and written.
• Strong sense of business ethics.
• Sound knowledge of technical troubleshooting, hardware devices set up and monitoring. 
• Contribute to a culture of continuous improvement.
• Strong communication and interpersonal skills.
• Demonstrate teamwork and respect.

Compensation and Benefits: 

• A complete remuneration package based on your experience.
• 13th salary and part of 14th salary.
• 21 days paid holiday.
• A very generous provident fund scheme.
• Discount scheme on both products and services of the company.
• Continuous online and physical training which will further enhance your career and development.
• Fully paid volunteering day to contribute meaningfully to the community.
• University funding scheme for further enhancement of skills and knowledge.