Our customers are the most important people to listen to when it comes to understanding what Toyota quality means. Their independent views and their experiences with their vehicles tell us whether our quality goals are being met and give us real-world information we need to make improvements and produce ever-better cars.
They have shared many remarkable stories about the reliability of our vehicles and the special appeal that makes them a trusted and valuable part of people’s lives. We are always ready to listen to the voices of our customers and we pay equal attention to criticism as to praise.