FAQ

If you buy a second-hand Toyota that supports Connected Services, you can activate Connected Services directly from your MyToyota app given that you can prove physical access to the car (via mileage verification process or QR code scanning). Please visit your retailer to change the ownership of the car to your name in order to enjoy the full functionality of the app.

To add a car, you either click on 'Add Vehicle' on the homepage or if you already have a vehicle click on the My Garage icon on the top right 'add' button. To delete a car, go to My Garage , scroll down and click on 'Remove Vehicle'. 

In the MyToyota app, first select your car from My Garage, then click on Connected Services Center. Then follow the flow to activate the Connected Services that are available for your vehicle.

In case one or more connected cars in My Garage have not yet been activated, you will be prompted with a welcome screen to activate Connected Services each time you log into the app. If you skip this step, you can still activate it at a later stage by following the steps above. 

For more information please see our How-to-guide. 

Note: within the activation process you will need to accept the Terms of Use and acknowledge the Privacy Notice.

If you want to permanently stop Connected Services on the MyToyota app, first select the specific car from My Garage, then click on Connected Services Center. Follow the flow to deactivate the services. 

For more information please see our How-to-guide. 

You can check your active and inactive subscriptions by going to My Garage, and select the section Connected Services Center.

You can manage your ToU through the Data Privacy Portal section in your account.

You can consult your Privacy Notice through the Data Privacy Portal section in your account.

The row of 5 icons from left to right stand for following sections:  Vehicle -  Map - Notifications - Account  -  Support 

You can access Connected Services at any time. Car data is sent to the app when the engine is turned off. You’ll be able to view the details of your last trip after the engine has been switched off. Mobile data coverage is needed to send data, so it may not work in case you park your car underground.

Connected Services consist of the MyToyota app on your mobile device and the Multimedia system in the vehicle. Each suite is host to its own set of features that make driving safer and more fun, both in and out of your car.

The MyToyota app lets you communicate with your car, wherever you are. You can plan journeys, locate your parked car, find information on when your car is due to receive maintenance, check your vehicle data and receive important notifications , as well as control Climate System, Doors and Hazard lights of your car remotely.

Multimedia allows you to connect your smartphone (compatible with iOS & Android) to your car*. Your favourite apps, like Spotify, WhatsApp, Audible, Google Maps and Waze, can be used in your car, and controlled via Siri Voice Assist or OK Google. Multimedia also gives you access to useful information like real-time traffic alerts and speed camera alerts and allows you to search for points of interest in the navigation system.

*for select models

The MyToyota app allows you to be always connected to your car, while the Customer Portal/Personal Site gives you the opportunity to do more extensive reporting, download owner manuals and enable other multimedia features (map updates, Wi-Fi pack, etc.)

Some of the features are available on both the MyToyota app and the Customer Portal/Personal Site (website) using the same login details e.g. online service booking or service history.

For more details about function availability by model please get in contact with an Authorized Dealer or check the information on our local Toyota/Lexus website.

Go to the iOS App Store or Google Play Store and search for the MyToyota app. Then simply download the app, entirely free of charge.

Connected Services includes Standard Services and Remote Services. Standard Services include our wide range of digital features designed to ensure your safety, privacy and comfort while you are on the go. Stay informed about your car location, battery level, driving behaviour and history, warning lights and much more. Share your car location with friends and loved ones in your network. Remote Services allow you to remotely access your vehicle to adjust a variety of settings and tailor it to your needs. Access all the essentials needed to optimize your driving experience.

Stay a step ahead while driving with a wide range of functions and get to your destination on time. Tune in to diverse events on the road and find available fuel stations and parking spots (on or off-street). Drive worry-free with internet updated navigation.

You decide what data you share with Toyota. You can control this at any moment in the Data Privacy Portal and can withdraw your consent when you want to. 

With an appointed dealer in the app you'll get a better experience for such features as Online Service Booking and Warning Lights.

Once activated, the Privacy Mode will apply to all Services relying on geolocation, Full Hybrid Insurance, Usage Based Insurance, Find My Car and Driving analytics. When Privacy Mode is active, these Services will be unavailable, or their quality and accuracy may be affected.

Privacy Mode is available in the MyToyota app under My Garage. From the  home page at the top, click on My Garage, then Privacy Mode. There you can switch Privacy Mode on or off.

If your vehicle is equipped with the Smart Connect system you will only be able to see the Privacy Mode status via the app. Switching it on/off has to be done via the vehicle’s multimedia system.

The status of Privacy Mode (active or inactive) remains as you have set it until you decide to change the status. You can check the current status of Privacy Mode through your account in the MyToyota app or Customer Portal.

For more information please see our How-to-guide.

With a MyToyota account, you can manage your multimedia system, and receive useful insights on your car through the MyToyota app and the Portal/Personal Site.

The MyToyota app is tied to the vehicle identification number (VIN) of the car and the owner of the car, so you’ll be the only one able to use the Connected Services for that car.

Yes, Connected Services can be added to multiple accounts but can only be activated and active on one account at any one time.

Connected Services consists of the MyToyota app and Multimedia. Each suite is host to its own set of features and must be activated separately.

A quick way to check if Connected Services is active, is to check if your last trip details are displayed on the home screen of the app.

If you are unsure whether your Connected Services are activated, first select the correct car from My Garage, then click on Connected Services Center. Then you will see all services available for the car and their activation status. Then, follow the flow to activate the Connected Services that are available for your vehicle.

To activate Toyota Online connect your smartphone with your car, using either Bluetooth or Wi-Fi tethering, then click on the Setup tab. From there click on the Online tab, then the Toyota Online tab, and choose an existing account. Then enter your MyToyota credentials. 

Entering your details will start your 3 years of free service. You can check the expiration date of your Multimedia subscription via Customer Portal.

If you don’t have an existing account, you can directly create one in your car, by choosing the New Account option.

On vehicles equipped with Toyota Smart Connect, you can easily scan the QR code generated on the Head Unit with the MyToyota app or alternately introduce it manually into the app. Then activate the smart services in the Connected Services centre on the MyToyota app.  

For more information please see our How-to-guides. 

The account details are the same for the MyToyota app and Customer Portal. On both platforms the password can be changed. 

To change your password go to the login screen and select Forgot Password. 

Your retailer will need to confirm your identity to ensure that unauthorized persons are not able to access any personal data of Toyota customers.

You are requested to visit your retailer because protecting customer personal data is a priority at Toyota.

• Cancel Connected Services Subscription and Remove the car from your MyToyota account in the application
• Remove User Profile from Multimedia head unit
• Don’t delete your account, as any future Toyota cars you may own can be added to the account. Don’t forget to inform the new owner of the car that the vehicle is equipped with Connected Services.

Connected Services will stop if the Vehicle Identification Number (VIN) is removed from your account.

Yes and no. A car can be added to multiple accounts but only one account can access connected services at the time or any other personal data.

The account is shared between the MyToyota app and Customer Portal. On both platforms an account can be created from the login screen. After the creation of an account you will receive an activation email which you have to confirm before you can access your account and add your vehicle(s).

Your MyToyota app and Customer Portal account can be used on the vehicle's multimedia device. If you don’t have one, we recommend you download the MyToyota app and create one from there.

You can also create an account via the online Customer Portal or create an account via the multimedia device itself. In case of the latter, you will still need to accept the Terms of Use within 14 days in the Customer Portal (option is only applicable for multimedia systems before MM21 generation)

In the navigation bar click on the Account section icon, which can be found in the bottom right-hand corner, to edit profile settings.

Connected Services are included with the purchase of any Connected Services compatible Toyota vehicle, for a span of ten years.

Connected Services for vehicles equipped with Smart Connect is included for a span of 4 years.

 The Connected Services of the MyToyota app will function for 10 years. Toyota will cover the cost of data used to provide Connected Services for 10 years, but the MyToyota app will function even without Connected Services.

In the My Garage screen  you can click on Preferred Dealer button under Service and Maintenance. Here you can set up your preferred retailer. 

Hybrid Driving Coaching gives you contextualised coaching on how you can improve your Hybrid driving, based on your previous journeys, letting you make the most of EV mode to lower your fuel consumption and minimise your environmental impact.

Yes, on selected models. On the Dashboard in the Home page you can see the current fuel level as a gauge and the range.

Yes, on selected models you can see the status of the vehicle’s doors, windows, boot and lights. 

To check the status go to the Home page. Click on the Vehicle Status button.

For more details about function availability by model please get in contact with an Authorized Retailer or check the information on our local Toyota/Lexus website.

 Yes, on selected models you can  (un)locked remotely via the app. In the Remote Control card you will find the lock/unlock buttons.

Please note that you will not be able to:

- lock the car if any of the doors are open and/or if the smart key is inside the car 

- unlock the car if the Car Alarm is set or if the car was manually locked with the physical key

For more details about function availability by model please get in contact with an Authorized Retailer or check the information on our local Toyota/Lexus website.

Yes, selected models can be located in a crowded parking by remotely switching on the vehicle's hazard lights. 

In the MyToyota app, go to the Remote Control card. By clicking on Hazard Lights you can activate the vehicle's hazard lights, enabling you to easily find your car.

The hazard lights are activated for a duration of 60 seconds. After 60 seconds you can activate the Hazard Lights feature again. 

For more details about function availability by model please get in contact with an Authorized Dealer or check the information on our local Toyota/Lexus website.

Multimedia (called Toyota Online Services on the vehicle's multimedia device) includes several online navigation services, providing useful real-time information, e.g. traffic info and speed cam alerts.

These features require an internet connection to function. If you don't have a connected device you'll need to connect your mobile device - by sharing your Wi-Fi or Bluetooth tethering - to any Wi-Fi device/network in the car.  

Every new Toyota comes with 3 years* of free map updates (Map Care subscription) for the navigation system as well as other services, including:

• Real-Time Traffic

• Coyote (where available) or Cyclops speed camera alert

• Google Street View (where available)

• Points of Interest

• Fuel

• Parking

• Weather

For more information please see our How-to-guides. 

*If your car is equipped with MM21, a 4 year period is applicable

Embedded navigation systems receive data from a GPS satellite signal. Multimedia requires an online connection to receive necessary data for Real-Time Traffic, Coyote (where available), Google Streetview (where available), Weather, Fuel, Parking, and online POI.

Most Toyota models currently on sale include online navigation services, such as:

• Real-Time Traffic

• Speed camera alert

• Google Street View (where available)

• Points of Interest

• Fuel prices 

• Parking

• Weather

(Availability of these services depends on model & grade. Please check with your retailer to confirm which ones are available for your vehicle.)

The first 3 years* (may vary by country) of Multimedia navigation online services are free. After that, you can purchase a subscription. Our Map Care package includes all of our map updates and related online services, and our Service Pack includes our online services features. You can purchase a subscription in our e-Store. Check the e-Store for the latest prices.

*If your car is equipped with MM21, a 4 year period is applicable

You will receive notification on the screen of your in-car multimedia system 30 days before the free 3-year period ends.

In the e-Store, you can renew the Map Care pack for either 1 or 3 years. When renewing our Service Pack, you can choose between 1, 2 or 3 years*. Check the e-Store for the latest prices.

*For the MM21 and Toyota Smart Connect 7 years of free Map update is being offered

You can access the e-Store through the multimedia system of your car or in the Customer Portal.

In the e-Store, accessed from the Customer Portal, you can purchase the services offered by Multimedia. You can also check the status of your current subscriptions in the e-Store via the Purchased tab. Here you can see which subscriptions are active and the time remaining on them.

If you access the e-Store application from your car multimedia system you can download services like Coyote. You can find the e-Store by going to the Menu section, then going to apps, and choosing In Car.

You can purchase services via the e-Store web platform, which can be found in the Customer Portal. To find out which services you already have and the time remaining on them, click on the Purchased tab.

Customers receive 3 years of free services for Map Care (2 map updates/year) and e-Services (Weather, Parking, Traffic, Fuel prices). After this free period, you can purchase /renew your subscriptions as required.

You can use it straightaway if the account of the previous owner is still active in the multimedia unit and you may continue to use it during the free subscription period. BUT we always recommend that customers logout and create their own account so that you have full control of your subscriptions. This can be done via:

1. the MyToyota app on your mobile device - first register and then login to your vehicle

2.  the Online menu in the vehicle's multimedia system - you will need to accept the Terms of Use within 14 days via the Customer Portal/Personal Site (option is only applicable for Multimedia Systems before MM21 generation)

3. the Customer Portal - once your account has been created via the web portal you can log into the multimedia with your credentials

In the MyToyota app, first select your car from My Garage, then click on Connected Services Center.Then follow the flow to activate the Smart Services that are available for your vehicle. Once connected the 4 years of free navigation online services will begin. 

For more information please see our How-to-guide. 

Go to the menu of your multimedia system and go to the e-Store’s In Car section (you need an online connection and have to be logged in). Select the Coyote app and choose Install. A pop-up will appear when Coyote is installed. When opening it, select OK to start it automatically. Coyote will now always appear under Apps.

For more information please see our How-to-guide. 

Please note that:

• Coyote is not available for vehicles equipped with Smart Connect

• Coyote can only be used after you’ve driven 200 km in your car

• Users in France, Belgium & Luxembourg get Coyote for free within their Map Care period (first 3 years after driving 200 km) 

• In all other countries the customers can purchase a Coyote subscription through the E-Store via the Customer Portal

Yes, the majority of our models that have been released after 2019 are equipped with Smartphone integration (Apple CarPlay & Android Auto). Provided you have an online connection with your smartphone you simply need to plug your device into the vehicle's USB port. The apps will then be available through the Android Auto/Apple CarPlay menu on the infotainment screen. 

See below link for vehicles that support Apple CarPlay:

https://www.apple.com/ios/carplay/available-models/

*If your Android device runs an older version than Android 10, you will first need to install the Android Auto app.

*Wireless Android Auto is supported as from Android 11

With the My Destinations feature, you can prepare for your journey in advance by searching for directions on your mobile device, and then sending them to your car. Please note that this requires a car with in-car navigation features, and a MyToyota account with your car registered to your account. 

My Destinations is a service available by default for vehicles equipped with in-car navigation but user will need to activate Smart Services to enjoy the benefits of this feature. 

For more information please see our How-to-guide. 

You can use the My Destinations feature in the MyToyota app to plan your route. Please note that to enable this feature you will first need to link your car to your MyToyota account.  

Once this is done, go to the Home Screen in the MyToyota app and choose the My Destinations service card. Click on Where To and enter the destination address. Then press Send to Car.

Once in your car, make sure you have a wi-fi connection (the easiest method is to tether Bluetooth to your smartphone). Once an internet connection is established in your car, you can download the journey. 

Your pre-planned journey will be available under Favourites/Favourite Destinations in the multimedia unit. 

For more information please see our How-to-guides. 

The 3 year* term starts as from when you put your MyToyota credentials into the infotainment unit.

*In case you car is equipped with MM21 4 year period  applicable

30 days before the free 3 year* period ends you will get a weekly notification on the screen of your in-car multimedia system. 15 days before the free 3 year* period ends you'll receive the same message on a daily basis. Once your 3 year* period has ended, a message will be shown each time you try to use the app.

*If your car is equipped with MM21, a 4 year period is applicable

Available on selected models, Remote Climate can be remotely activated via the MyToyota app to help cool/warm the interior of the vehicle to a comfortable level. 

From the Remote  Control card/ you will be able to start  Remote Climate for a period of 10 minutes. When  Remote Climate is activated the MyToyota app indicates how much time is left until the end of the operation. Remote Climate can be renewed twice (2x10min).

On some vehicles keep in mind that when activating Basic Remote Climate, the car's engine will also start. As such all auxiliary settings used during the last trip (before engine was switched off) will be turned on (e.g., temperature setting, seat heater, radio, etc...).  

On selected vehicles Remote climate will have more advanced functionalities. Such as:

-Remotely controlling seats ventilation, seats heater, steering wheel heater and defrost

-Schedule Remote climate: conveniently decide in advance when the car interior must be cooled down or warmed up.

Please note that Basic Remote Climate on combustion engine and hybrids is not available in Austria due to legal restrictions. Battery Electric Vehicles and Plug In Electric Vehicles do have Remote Climate available in Austria.

Battery Electric Vehicles and Plug In Electric Vehicles will require at least 20% or 30% battery level to be able to operate the Air Conditioner.

Under -10°C exterior temperature, Remote Climate will not operate on Plug In Electric Vehicles.

For more details about function availability by model please contact an Authorized Dealer or check the information on our local Toyota/Lexus website.

This feature is available on selected models. If you have the MyToyota app installed on your  smartphone and have enabled push notification, you will be notified (5-10 min* after the end of your trip) about: 

• window(s) open
• door(s) unlocked
• doors open
• boot open
• hazard lights on
• hood open
• sunroof open  
• headlights on
• warning lights
• rear seat reminder

Not every vehicle are capable of sending those push notifications. Please verify your vehicle capabilities with your retailer.

Push notification will also be listed indefinitely in the Notification tab at the bottom of the app screen.

Go to the Services dashboard and choose Hybrid Driving Coach (for Hybrid vehicles), EV Coaching (for Battery Electric Vehicles)  or Driving Analytics (for non-Electric vehicles). Select the All Trips tab to see your previous trips and then click on a trip to access the related driving analytics. You can also find the details of your last journey on the Home Screen dashboard.

The MyToyota app is supported on: 

- iOS devices with version 15.0 or higher

- Android devices with version7.0 or higher but not from the brand Huawei (Huawei launched their own HarmonyOS operating system in June 2021)

You can find app version at the bottom of "Account" section.

You need to enter your  credentials into the multimedia unit of your car. You’ll then need to link your multimedia to the Vehicle Identification Number (VIN). Next you need to tether Bluetooth, to connect the car to the internet. The My Destinations feature will now work. 

For more information please see our How-to-guides. 

The electricity stored in the battery will discharge gradually even when the vehicle is not in use, due to natural discharge and the draining effects of certain electrical appliances.

If the vehicle is left for a long time, the battery may discharge, and the engine may be unable to start. (The battery recharges automatically during driving.)

For Hybrid vehicles, we recommend you switch the car to Ready once a week for at least 20 minutes. While doing so, make sure you always leave the car in "P" Parking mode and do not use "N" Neutral mode as it will not charge the Hybrid battery.

For conventional vehicles, we recommend you run the engine for 20-30 minutes at least once a week.

If your vehicle does not have a Smart Entry system, you can (un)lock your car manually (please refer to the owner manual for the procedure).

If your vehicle does have a Smart Entry system, please follow the alternative procedure stated in the owner manual to (un)lock it.

If you have a set of jumper/booster cables and a second vehicle, you can jump start your vehicle by following the procedure in the owner manual.

Go to the menu of your multimedia system and choose Settings. Then select Bluetooth Connection and follow the steps to set up the network connection. Then on your smartphone, you need to enable Bluetooth tethering. 

For more information please see our How-to-guide. 

Apple CarPlay or Android Auto can be activated by plugging your mobile device into the car’s USB port. On the vehicle's multimedia screen click on the Menu button, and then click on CarPlay or Android Auto.

If your Android device runs an older version than Android 10, you will first need to install the Android Auto app.

Wireless Android Auto is supported as from Android 11. 

For more information please see our How-to-guide. 

Over-the-air map updates are possible with the latest multimedia systems, activated in the e-Store for the latest compatible models. 

You can also manually update your system by downloading updates from the My Toyota e-Store, and putting them on a USB stick, and connecting it to your car.

For more information please see our How-to-guide. 

These are vehicles equipped with Toyota Smart Connect, our latest & most advanced multimedia and connectivity system. This device supports additional connectivity features that bring additional levels of comfort and control (e.g. lock/unlock doors, switch on hazard lights, remote climate control,...).

At this moment, Toyota Smart Connect is only available on New Yaris and Yaris Cross.

Smart Services consist of the MyToyota app and Multimedia. Each suite is host to its own set of features, that enhance driver safety and timely arrival at the destination.

The MyToyota app lets you communicate with your car, wherever you are. Depending on the Smart Connect vehicle you have you may enjoy one or more of these features: search on-street or off-street parking, find fuel stations, navigate while being informed about real-time about events on the road or voice commands to your vehicle.

At this moment, Smart Services is only available on New Yaris and Yaris Cross.

The Smart Services of the MyToyota app are active for 4 years. Toyota will cover the cost of data used to provide Smart Services for 4 years. The MyToyota app will function even when Smart Services are no longer active.

You can simply use the MyToyota app to scan the QR code generated on the multimedia unit in the car or alternately introduce it manually on the app.

It is not possible if your vehicle is equipped with a head unit that's not compatible with Toyota Smart Connect

Toyota Smart Connect’s high resolution, 9" touchscreen is not only more intuitive to use, but thanks to connected navigation, journeys are smoother with live traffic updates and speed camera warnings. And with wireless smartphone integration, connecting your phone and enjoying your favourite playlists has never been easier.

Toyota Smart Connect also supports additional connectivity features that bring additional levels of comfort and control (e.g. lock/unlock doors, switch on hazard lights, remote climate control,...).

At this moment, Toyota Smart Connect is only available on New Yaris and Yaris Cross.

No, you can use the existing login and password that were used to log into the previous app.

Yes, the trip history will be visible for the same account after activating Connected Services.

Yes, the service history will be visible for the same account after activating Connected Services. 

Please get in contact with an Authorized Retailer or check the information on our local Toyota/Lexus website.

In order to use Connected Services: register account, add your car to the app, select the services you want to activate and accept Terms of Use.

We are now in the process of the new MyToyota app introduction, therefore gradually covering all models in our line-up. You will be notified when the new MyToyota app is available for your vehicle.

We are now in the process of the new MyToyota app introduction, therefore gradually covering all models in our line-up. You will be notified when the new MyToyota app is available for your vehicle. If you received notification and still not able to add your car to the account in the new app, please contact your retailer or get in touch with us via support section in the app.

Yes, you can use now MyToyota app to track your ordered vehicles. 

Once a vehicle is added to the account it is not possible anymore to use the old version of the MyToyota app for that same car. However if you own more than 1 Toyota vehicle it is still possible to use old app for models which are not moved yet to the new app version.

At some point in time, the current MyToyota app will be discontinued. To continue enjoying Connected Services, we advise to move to the new MyToyota app. To avoid interruption of service please do so at a moment that suits you.

Moving to the new MyToyota app is quick and easy. You will find all the great services you are used to, and even more in the future.  

PROACE EV models are not being supported by new MyToyota application for the moment. We are now in the process of the new MyToyota app introduction, therefore gradually covering all models in our line-up. You will be notified when the new MyToyota app is available for your vehicle.