Product Expert | Toyota Paphos

Dickran Ouzounian & Co. Ltd is the home of Toyota and Lexus in Cyprus, with full functions of sales, after-sales, and genuine parts business across Cyprus. With over 80,000 new vehicles delivered to customers to date, the company is undoubtedly the local leader in the market.

We are dedicated to providing excellent customer service and strive to hire the very best talent. In return we offer dynamic and nurturing environments to work in, competitive salaries, and the chance to be part of one of the world's most recognised and innovative global manufacturing companies.

With a focus on doing business the way that customers love, we have an exciting new role dedicated to driving our customer experience and ensuring a positive impact on our operation. We are looking for a Product Expert to join our Sales team in Paphos. 

Job Summary

The Product Expert will have a significant role in driving customer experience while promoting the Toyota brand, products and technology and ensure customer understanding. The role is dedicated on improving the presentation of our vehicles, improving the test drive experience and the delivery experience for all our customers.

The successful candidate will be agile, have an eye for detail, enjoy interacting with customers and able to adapt an advisory role on all Toyota products and services as well as thorough and clear communication on all technology related matters.

This role is a fantastic opportunity for anyone who is looking to develop their career within the Automotive industry, wants to work in a reputable organization and loves working with customers. 

Job Responsibilities

• Ensure that you have full and accurate knowledge of all Toyota products and services.
• Able to explain and offer support to customers with connectivity services for Toyota applications (MyT).
• Prepare a wonderful and memorable experience in our delivery area for the delivery of a customer’s new vehicle by ensuring that the area remains clean and tidy, and the vehicle is ready based on Toyota standards.
• Be responsible for keeping the showroom ready for our next guest, neat and tidy and ensuring that all the digital screens and displays are turned on and demonstrate our great products and services.
• Welcome and greed our customers at our showroom.
• Offer expertise and knowledge on our products and services to our customers where needed or until a Sales Advisor is free.
• Consult customers and ensure they have a safe and memorable experience during test drives.
• Drive customer experience through a tailor-made approach on their visits at our showroom, their test drive route and vehicle queries.
• Be responsible for keeping a log with appointments and test drives performed.
• Ensure that you keep customer data safe.
• Getting involved with all activities that raise the profile of the Toyota philosophy, such as those in the community, promoting the brand and attracting new customers.

Desired Qualifications

• At least 2 years of experience in customer service positions.
• Fluent in Greek and English language skills.
• Clean driving license and the ability to drive both manual and automatic vehicles.
• Tech savvy individual with the ability to learn and explore new systems and basic troubleshooting.
• Great communication skills and pleasant personality.
• Organized personality.
• Available to work on Saturday mornings.
• A well-presented individual with a desire, character, and attitude to succeed.

Compensation and Benefits

• A complete remuneration package based on your experience.
• 13th salary and part of 14th salary.
• 24 days paid holiday.
• A very generous provident fund scheme.
• Discount scheme on both products and services of the company.
• Continuous online and physical training which will further enhance your career and development.

We are committed to providing equal employment opportunities to all and our decisions are based on character, qualifications, and experience. Due to the high volume of CVs only successful applicants will be contacted. Your personal data and any information shared will be used for recruitment purposes only.